Deception: Heist in Hong Kong

< All info and graphics go here>

Boring stuff, that is actually pretty important...

1: Refunds and cancellations:

During the crowdfunding campaign, you can cancel your order at any time for a full refund.  Kickstarter charges your credit card only at the end of a successfully funded campaign.

After that, you can request a refund for your order at any time. The percentage of your pledge that can be refunded is dependent on where we are at in the production of the game

After campaign but prior to giving manufacturer order numbers – 90% of pledge minus any transaction fees resulting from the refund.

After manufacturer has been given final numbers – 70% of pledge minus any transaction fees resulting from the refund.

After we have booked the container for shipping – 50% of pledge minus any transaction fees resulting from the refund.

After the product has left the factory in China - NO REFUND is possible at this point.

2: Updates and Communication

After running over 20 campaigns, we've learned that setting expectations is key to a good experience for our backers. To this end, we are sharing the plan we will be following for updates and communication during and after the campaign.

During the campaign:

We will be sharing updates at least twice a week, but probably more often. We will also be responding to comments daily. This is the time when we have a lot to share and are potentially modifying our plans based on backer feedback. So, expect a steady stream of updates.

During the 4 weeks following the campaign end:

This is a time when there is still a fair bit going on and we will be updating the campaign and responding to comments once a week to keep you up to date on things like the pledge manager and other things possibly related to game play or art. Basically "fun" stuff that might still be in the process of being created.

From 4 weeks after the campaign ends until fulfillment:

This is typically the "sluggish" point of the process and there is typically little news of note to bother sharing. During this time, we will be updating the campaign and responding to comments once a month, even if the only thing to report is that there is nothing to report. During this time we will be sharing photos of samples we receive and keeping you in the loop as regards our production and fulfillment milestones. Please note that the best way to reach us during this time is by directly emailing us as we will not be checking the comments daily.

If at any point during these times, there is something time sensitive to report, we will update you even if it falls outside of our scheduled communication plan.

Rest assured that no matter what, we are always working to get the game into your hands as soon as we can. Our goal first and foremost is to get this game into the hands of backers who can begin playing, enjoying, and sharing this game with others. The commercial success of our game depends strongly on having you, our first enthusiastic backers, sharing your love of it with others so please understand we have every incentive to do everything within our power to deliver the best game we can make as close to our projections as is feasible.

3: VAT: This will be charged, collected, and submitted after the campaign in the pledge manager. The percentage for VAT will be based on the address the game is being delivered to.

4: Tariffs: Due to the constant shifting of tariffs into the US, we are unable to account for them in the pricing of the pledge or the shipping and handling. If necessary, we will collect tariffs when the finished product leaves our manufacturer.  We will do everything we can to negate as much of this as possible. 

5: Parts replacement: It is our goal to make sure that your game is delivered in a way that allows it to arrive in good condition and, most importantly, playable as intended. Should you have any issues, we will do our best to accommodate within reason. Sometimes this means partial refunds rather than replacing non-essential components.

6. Pledge Manager Responsibilities: We will be using a pledge manager after the Kickstarter Campaign has concluded. Before we close the pledge manager, we will give our backers ample time to finalize their pledges, and will post multiple updates about the deadline prior to the closing date. Failure to complete your pledge prior to the close of the pledge manager may result in additional shipping and handling costs to deliver your rewards and in rare cases may result in the forfeiture of your pledge. Please monitor your correspondence from this campaign carefully so you do not miss important deadlines.